How do I place an order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specific size, and click ‘Add to Cart’.
Then click the ‘Bag” icon on the top left or ‘Proceed to checkout’.

What payment methods are accepted?

For inside Dhaka: Cash on delivery or Bkash/Nagad.

For outside Dhaka: 200 BDT advance is required to confirm the order.

Bkash/Nagad: 01731012345 ( personal )

Delivery time?

Please allow 2-3 business days for inside Dhaka and 3-4 business days for inside Dhaka delivery after order processing.

How to track my order?

You’ll Receive a text from REDX Delivery. They’ll provide an order tracking link.

You can inbox us if there are any issues or concerns.

I want to exchange my product

To exchange a product please reach out to us on Instagram within 2 days after receiving the product.
Exchange is subject to stock availability.

Refund policy

Unfortunately, we currently do not offer any refunds for our products. However, we’re always here to help and answer any questions you may have. However, we’re always here to help and answer any questions you may have.

Delivery Policy

Shipping Methods and Charges

We offer standard shipping options. Shipping charges are calculated at checkout based on your location and the shipping method selected.

Delivery Time

  • Inside Dhaka: 2-3 business days
  • Express Shipping: 3-4 business days

Order Tracking

Once your order has been shipped, you will receive an text from Pathao/Redx with the tracking number and a link to track your package.

Exchange Policy

Eligibility

Items are eligible for exchange within 2 days of receiving the product, provided they are unworn, unwashed, and in their original condition with all tags attached.

Process

  1. Contact at our Facebook or Instagram page to initiate an exchange.
  2. Specify the item you wish to exchange and the preferred size, color, or alternative item.
  3. For exchange An amount of 80 BDT is required  for inside Dhaka and 150 BDT for outside Dhaka.
  4. After 2-3 day delivery will provide you the new one for an exchange of the old product

Conditions

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you have to choose other product within similar value.

Return Policy

Eligibility

You can only return a product while the delivery person is there processing the order. After the delivery man confirms the delivery, return will not be acceptable.

Conditions

  • Sale items are final sale and cannot be returned or exchanged.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

Eligibility

We at this moment do not provide any refund policy.

Conditions

  1. If you receive a defective product and we don’t have the item available at that moment you may choose another product with similar value or we’ll refund the amount to you .
  2. If the item is in acceptable condition, a refund will be processed within 3-5 business days.
  3. Original shipping charges are non-refundable.

We are committed to providing a seamless shopping experience and are here to assist you with any concerns.